Privacy Policy

Effective date: April 14, 2026

Last updated: March 4, 2026

1. Scope and Role

This Privacy Policy explains how BTGSolutions.App and ProgressiveBilling.App ("BTG," "we," "us," or "our") collect, use, disclose, and protect personal information when you use our websites and Services. For customer project data submitted to the Services, BTG acts as a service provider/processor on behalf of the customer organization.

2. Information We Collect

We collect business contact information (such as name, work email, company, and role), account and authentication data, billing and subscription details, support communications, and technical usage data (including device/browser data, log records, and performance telemetry). We also collect Customer Data uploaded by authorized users under customer instructions.

3. How We Use Information

We use information to provide and operate the Services, authenticate users, deliver support, process transactions, improve reliability and features, maintain security, communicate service and product updates, and comply with legal obligations. We do not sell personal information.

4. Customer Instructions and Data Ownership

Our customers control their project records and account configuration. Customer Data remains under the customer organization's ownership and direction. We process Customer Data only as needed to provide the Services, secure the platform, and perform contracted support and operations.

5. Legal Bases and Consent

Where applicable, we rely on contract necessity, legitimate business interests, legal compliance, and consent (for example, optional cookies or marketing communications where required). You may withdraw consent for optional processing at any time.

6. Cookies and Similar Technologies

We use cookies and similar technologies to keep sessions secure, remember preferences, and measure basic service performance. You can manage cookie settings through your browser controls; disabling certain cookies may impact site functionality.

7. Sharing and Disclosure

We may share information with trusted service providers/subprocessors (for hosting, infrastructure, support tooling, communications, and analytics), with customer-authorized integrations, with affiliates where needed for operations, and when required by law or to protect rights, safety, and platform integrity.

8. International Transfers

Your information may be processed in countries other than your own. Where required, we use appropriate transfer safeguards and contractual protections for cross-border data transfers.

9. Security Measures

We apply administrative, technical, and organizational safeguards designed for SaaS environments, including access controls, encrypted transmission, environment segregation, monitoring, and incident response procedures. No system can be guaranteed fully secure.

10. Data Retention

We retain personal information and Customer Data for as long as needed to provide Services, fulfill contractual obligations, resolve disputes, enforce agreements, and satisfy legal, tax, audit, and recordkeeping requirements. Retention periods may vary by data type and customer settings.

11. Your Rights and Choices

Depending on your location, you may have rights to access, correct, delete, restrict, or export your personal information, and to object to certain processing. End users should direct Customer Data requests to their organization administrator first; we assist customers with verified requests.

12. Third-Party Services and Links

The Services may include links or integrations with third-party systems. Their privacy practices are governed by their own policies and terms, and we are not responsible for external service practices.

13. Children's Privacy

Our Services are intended for business use and are not directed to children. We do not knowingly collect personal information from children under applicable age thresholds.

14. Policy Changes and Contact

We may update this Privacy Policy to reflect legal, technical, or operational changes. Updated versions become effective when posted with a revised date. For privacy questions, requests, or incident reporting, contact us through the BTGSolutions.App or ProgressiveBilling.App contact form and select the relevant topic.